Can’t find your answer here? Email us at transcriptscribe@gmail.com.
Ordering
How do I order?
Create a free account, upload your audio or video on the order page, choose a turnaround and pay by card. We email you when your transcript is ready.
Why do I need an account?
Your account keeps your recordings and transcripts private. Only you can download your files, and your orders page lists every order with its status and due date.
Which files can I upload?
Any common audio or video format, such as MP3, M4A, WAV, MP4 or MOV, up to 2 GB and 6 hours long. You don’t need to extract the audio from a video first.
Which languages do you transcribe?
English only, for now. Please don’t send recordings that are mostly in another language.
How do I get names and technical terms right?
Use the terms box on the order form to list speaker names, company names, acronyms and jargon. The reviewer checks every term on your list against the audio. Our terms list template helps you prepare one.
Turnaround and delivery
How fast will I get my transcript?
You choose the turnaround when you order, and the price depends on it. See the options on our pricing page. The clock starts when your payment is confirmed, and your due date is shown on your orders page.
Which formats do I get?
Every order includes Word, PDF and plain text transcripts with speaker names and timestamps, plus SRT and VTT caption files.
Where do I download my files?
From your orders page, after you sign in. We also email you a link when the transcript is ready.
Accuracy
Is a person really checking my transcript?
Yes. Speech recognition writes the first draft, then a reviewer listens along, corrects errors, names the speakers and checks your terms. A second check approves the transcript before it is released. Read how it works.
What happens with words no one can make out?
The reviewer marks them [inaudible] rather than guessing, so you know exactly which parts to check against the recording.
Do you offer full verbatim transcripts?
Yes. Full verbatim keeps “um”, false starts and repeated words. Ask for it in the terms box when you order.
What if something is wrong?
Reply to your delivery email and tell us what you found. We will look into it.
Privacy and security
Who can hear my recording?
Only the reviewer working on your order. Files are stored privately and are reached only through short-lived secure links. Our privacy policy lists every provider that handles your files.
Can you delete my files?
Yes. Email us and we will delete your recordings and transcripts, or your whole account, unless we are required to keep a record such as a payment receipt.
Can I send medical recordings?
Please don’t upload recordings that contain protected health information. Our service is not set up for HIPAA-regulated data.
Payment
How much does it cost?
You pay per minute of audio, and the exact price is shown before you pay. See our pricing page.
How do I pay?
By card through Stripe. We never see or store your card number.
Do you have discount codes?
If you have a promotion code, enter it on the Stripe checkout page before you pay.
What if you can’t transcribe my file?
If a file is corrupt or contains no speech, we will contact you and refund the order.